The Customer Success Talent Playbook
How to hire, grow, and thrive in Customer Success
Great Customer Success Starts with Great People
Written by six award-winning CS leaders, Swati Garg, Parul Bhandari, Elizabeth Blass, Ejieme Eromosele, Julie Fox, and Kristen Hayer, The Customer Success Talent Playbook gives you strategies to build strong teams and explore new opportunities. It’s a practical guide for job seekers and hiring managers alike, with every section written from both perspectives.
What You’ll Learn:
Develop and scale impact: Train effectively, expand visibility, build networks, and strengthen teams and careers.
Grow and align careers: Map out growth paths and ensure genuine fit across people and companies.
Recruit and job search with intention: Design roles, clarify titles, advocate with confidence, and drive success through process.
