Melo Associates Blog

Written by Lindsay Lynch, Senior Recruitment Consultant for Melo AssociatesIn the constant pursuit of growth, companies of all stages face challenges in building a strong Customer Success (CS) team. Not having the right skills or leadership within this essential...

This article first appeared on ChurnZeroHow will customer success jobs, and the skills they require, evolve in 2024? In the following guest post, Swati Garg founder and CEO, and Lindsay Lynch, senior recruitment consultant at Melo Associates, a customer success and...

This article originally appeared on ChurnZeroHaving a strong interview process is imperative to finding quality Customer Success candidates who are the best fit for your organization. It is also critical to involve your team in hiring decisions to retain talent and...

This article originally appeared on ChurnZeroAs a Customer Success recruiting firm, we speak with active and passive job seekers all day, every day. Through our candidate outreach and interactions, we acquire lots of qualitative information about why people are...

This article originally appeared on ChurnZeroAs a Customer Success recruiting firm, our clients and candidates always ask, “What are you seeing in the workforce today?” It’s a large, open-ended question, and something we talk about almost daily. In a fluid job market,...

This article was featured on Customer Success AssociationAsking the right kinds of questions during interviews of Customer Success Manager candidates is critical, especially in high growth tech companies.   As many companies have unfortunately discovered, an...

This article was featured on Customer Success AssociationThe Customer Success function is growing at an all time high right now, with more candidates going through the hiring process seeking a position in Customer Success than ever before.  Here are three tips on...

According to the 2020 Emerging Jobs Report by LinkedIn, positions posted on LinkedIn for a Customer Success Manager grew by 34% in 2018. Customer Success is a new type of position and has greatly evolved over the last 10 years to one of the fastest growing careers in...

Individuals ranging from 55 to 73 are currently the second largest population in the workforce. It is critical we focus on having age diverse teams. We need to have a mixed generation in the workforce for knowledge share, opportunities to reverse mentor, keep critical...

Some companies hesitate to work with recruitment firms when they have in house recruiters or an influx of candidates. I have discussed the utilization of recruitment firms with many people, and would like to share my thoughts. Even though companies have internal...