Melo Associates Blog
Five Hiring Trends for Customer Success Professionals to Know in 2023
As a Customer Success recruiting firm, our clients and candidates always ask, “What are you seeing in the workforce today?” It’s a large, open-ended question, and something we talk about almost daily.
In a fluid job market, supply and demand change quickly, and often unexpectedly. However, we can prepare by tracking emerging employment shifts and opportunities.
Three Categories of Customer Success Interview Questions
Asking the right kinds of questions during interviews of Customer Success Manager candidates is critical, especially in high growth tech companies. As many companies have unfortunately discovered, an inappropriate hire can slow the team’s development or even set it back. To assist hiring executives to prepare for more focused interviews, here are the three categories of Customer Success interview questions that we found through our Customer Success conversations that also align with that standard.
Increasing the Effectiveness of the CSM Hiring Process
It is critical to have a clear definition of Customer Success within the team, within the company, and within the hiring process before a position is posted or a recruitment firm is engaged. As more companies are in the process of transitioning to a Customer Success model, responsibilities may include a blend of Customer Support, Account Management, and Customer Success.
What to Look for in a Candidate Transitioning into Customer Success?
According to the 2020 Emerging Jobs Report by LinkedIn, positions posted on LinkedIn for a Customer Success Manager grew by 34% in 2018. Customer Success is a new type of position and has greatly evolved over the last 10 years to one of the fastest growing careers in...
Age Diversity in Tech
Individuals ranging from 55 to 73 are currently the second largest population in the workforce. It is critical we focus on having age diverse teams. We need to have a mixed generation in the workforce for knowledge share, opportunities to reverse mentor, keep critical...
The Benefits of Working with Recruitment Firms (even with an influx in applicants)
Some companies hesitate to work with recruitment firms when they have in house recruiters or an influx of candidates. I have discussed the utilization of recruitment firms with many people, and would like to share my thoughts. Even though companies have internal...